Terms and Conditions
14 Day Money Back Guarantee
It is important to us that you are 100% happy with your purchase from Leigh Valentine Beauty. If for any reason you are not completely satisfied with your item, you can simply return it for full refund or exchange.
- You can return items within 14 days of original purchase date for a full refund or exchange. Refunds do not include shipping and handling.
- Please send us an email with the reason for your return/exchange before you return your item.
Please do not send back your parcel until we e-mail you with the address and RMA number.
- All items must be returned in their original condition.
Products in poor condition cannot be accepted for refund if: damaged, used, or in non resealable condition.
- The buyer is responsible for all shipping charges on returned/exchanged merchandise, which is returned because buyer purchased the wrong product/color or because they don’t like the item (no defects). Buyer has the option to provide a pre paid shipping label for exchanges.
- All refunds are subject to a 10% restocking and handling fee for products purchased.
- Shipping disputes must be addressed by your shipping carrier, not subject to a refund.
We are not responsible for the content or privacy practices on any web site not operated by valentinespa.com. to which the Site links or that links to the Site.
INFORMATION COLLECTION AND USE
We collect information from you in several different ways on this Site. One goal in collecting personal information from you is to provide an efficient, meaningful, and customized experience. For example, we can use your personal information to:
- help make the Site easier for you to use by not having to enter information more than once.
- help you quickly find information, products, and services.
- help us create content that is most relevant to you.
- alert you to new information, products, and services that we offer.
(a) Registration and Ordering. Before using certain parts of any Site or ordering products, you must complete an online registration form. During registration, you will be prompted to provide to us certain personal information, including but not limited to your name, shipping and billing address (es), phone number, email address, and credit card number. In addition, we may also ask you for your country of residence and/or your organization's country of operation, so we can comply with applicable laws and regulations, and for your gender. These kinds of personal information are used for billing purposes, to fulfill your orders, to communicate with you about your order and the Site, and for internal marketing purposes. If we encounter a problem when processing your order, your personal information may be used to contact you.
(b) Log Files. As is true of most web sites, the Site server automatically recognizes the Internet URL from which you access the Site. We may also log your Internet protocol ("IP") address, Internet service provider, and date/time stamp for system administration, order verification, internal marketing, and system troubleshooting purposes. (An IP address may indicate the location of your computer on the Internet.)
(c) Product Reviews. You may choose to submit a product review. If you post a review, we will ask for your email address and geographic location. If you submit a review, your geographic location will be visible to other users (your email address will be kept private). Also, any personally identifiable information that you submit as part of the review can be read or used by other visitors to the Site. We are not responsible for any personally identifiable information that you choose to submit as part of your review. We believe you can post a helpful review without disclosing any personal information.
UPDATES TO THIS POLICY